Ultimate Vietnam with Sapa Hills Trek & Mekong Delta Experience

Booking Summary: After you book, please follow the instructions in your booking summary email and ensure you complete your Traveller Details in full.

Luxury Escapes asks that you please complete the Traveller Details form in your ‘My Escapes’ account within 7 days of booking. Following its completion, our Tours Concierge Team will be in touch to assist with any additional arrangements – including flights.
Traveller Details are required in full to confirm all arrangements for your tour. Please complete the Traveller Details form as soon as possible in your ‘My Escapes’ account. Failure to complete the form within 45 days of departure may result in losing your spot on the tour.
If your booking is on a non-guaranteed departure, this initial email is not your tour confirmation. Tours often require a minimum number of travellers to go ahead, so your departure may not be guaranteed immediately.
Please note that for guaranteed departures, a minimum of two people are required to book. In the event that only one passenger has booked, you will be given the opportunity to move your departure to another date.
Once there is an update on the status of your tour, you will be contacted via email by the Luxury Escapes Tours Concierge Team, and they will advise whether the tour has been confirmed. Please do not book flights or make any non-flexible arrangements until you receive this update.
Should you require assistance with your tour, please contact our Tours Concierge Team at tours@luxuryescapes.com, who will be happy to assist with any of your queries and who will support you right up until you return from your journey.
For tours that allow children, the child must be 12 years or over and must share a room with an adult (18+).
Children are the same price as adults.

7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee:

Things don’t always work out. Our 7-Day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings and flights which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund if cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 90 days prior to the departure date.
Following the 7-Day Change of Mind Guarantee, should you decide to cancel your booking, the below Luxury Escapes fees will apply, in addition to any costs charged by third parties such as airlines, cruise lines or other travel service providers:
- All booking Deposits are non-refundable.
- After final payment is received, bookings are non-refundable unless otherwise provided for in our refund policy.
- Where Luxury Escapes Tours may allow a cancellation due to exceptional circ*mstances (and at its sole discretion) and where a cancellation/credit is not otherwise permitted, a service fee of A$300 per person will apply.
- For Trusted Partner operated tours, additional fees may apply.

Date Changes

Changes can be made on request by contacting the Tours Concierge Team at tours@luxuryescapes.com.
- Any changes or cancellations made within the 7-Day Change of Mind Guarantee, where applicable, will not incur any fees unless otherwise indicated in the Fine Print. Booking changes may include, but are not limited to, name changes and name corrections.
- For date changes made after the 7-day Change of Mind Guarantee, the cost of your new tour must be of equal or greater value than your current tour.
- If the request is a change from a tour of higher value to a tour of lesser value, any difference in the tour prices will not be refunded.
- Changes are not permitted once the final payment has been collected.
- For Trusted Partner operated tours, additional fees may apply.
Date change conditions listed above do not apply to flights or pre- and post-tour accommodation booked with us. Flight fulfilment and changes are governed by the airline(s) selected at the time of booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s). For pre- and post-tour accommodation, these reservations are not directly linked to your tour and may require a separate cost to change, as stated in your ‘My Escapes.’

Itinerary Amendments & Changes

Occasionally our itineraries are updated prior to departure. This may be to accommodate changes in weather, public holidays, common seasonal changes to timetables and transport routes, and unforeseen circ*mstances.
In the event of a change in itinerary (for safety reasons or due to events outside of our control) that results in cancellation or change fees toward flights (or other parts of your travel) we will notify you as soon as practicable.
You will be responsible for any associated costs or will otherwise have the right to a refund (less any costs incurred or paid to third parties).

Surcharges

After completing your booking, your tour cost may be subject to additional surcharges due to factors beyond the control of Luxury Escapes.
Where the cost of delivering your selected tour materially increases between the time of purchase and delivery, we reserve the right to increase the balance due. Increases may be in relation to, but not limited to, currency fluctuations, taxes, airfares, fuel surcharges, tour costs or government changes due to health and safety restrictions. A material increase will be considered one in excess of 10% of the package price.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to website’s terms and conditions.

Accommodation for the duration of your tour is included in the Tour package.

You can find relevant accommodation details for each day of the itinerary on the Tour offer page, or in your ‘My Escapes’.

Please note:

Accommodation is subject to availability and may be substituted for a hotel of a similar or higher standard without notice.
Rooms will be made available after 3pm on the day of arrival. Checkout is required by 10am. Early check-in and late checkout may be available upon request, subject to availability. Additional fees may apply.
Maximum room capacity (Twin Room) is two adults. Maximum room capacity (Solo) is one adult.

Pre- & Post-Tour Accommodation

Pre- and post-tour accommodation can be booked to extend your stay before or after your tour by contacting our Tours Concierge Team at tours@luxuryescapes.com.

Luxury Escapes uses a range of accommodation partners. For pre- and post-tour accommodation options where we can offer the same hotel as the start and end of your tour, your pre- and post-tour accommodation will be booked independent of your tour. If the hotel for your tour changes, this will be independent of your pre- or post-tour accommodation booking. In this instance, change fees may apply on your pre- or post-tour accommodation. If you choose to change, change fees can be found in your ‘My Escapes’.

For pre- and post-tour accommodation bookings, you may be required to check out of your room and check in again on the first or last day of your tour. You will need to confirm these details directly with the hotel.

Please contact the Tours Concierge Team at tours@luxuryescapes.com for further information.

Ultimate Vietnam with Sapa Hills Trek & Mekong Delta Experience | Luxury (2024)

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